Contract Type: Permanent
Salary: Grade E. SCP 11 £13,890.94 to SCP 16 £15,343.66 (Actual Salary)
Hours: 23 Hours per Week
Base Location: Tameside One, Market Place, Ashton-under-Lyne, OL6 6BH
Closing Date: Monday 24th January 2022
Interview Date: To be arranged
The Council is committed to providing a high quality service to its customers and aims to satisfy enquiries at first point of contact.
This is an exciting opportunity for a committed, well-motivated individual to join our Customer Services Team to deliver a high quality service and support the Council’s vision.
You will work as part of a friendly team and your role will be to support customers with enquiries by telephone, face to face, email and web chat. The role includes providing direct information to customers and assisting with a wide range of enquiries including in-depth housing benefit and council tax.
The ideal candidate will be enthusiastic with a good telephone manner, excellent oral and written English skills and the ability to use initiative. Experience and commitment to providing excellent customer service is essential.
Good IT skills are required and you should be able to effectively respond and adapt to the needs of all customers.
Although the position is advertised as being based at Tameside One, Ashton-under-Lyne, working from home must be possible and full training and support will be given. Flexibility around hours is required.
This role is a designated customer facing role under the fluency duty and requires a specified level of spoken English in the person specification.
For further information contact Janine Yates on 0161 342 3181 or Suzanne Mayall on 0161 342 2284.
Reference No: DPT428
Job Description & Person Specification.doc