Communications Team Manager (Customer Experience)

Contract Type: Permanent
 
Salary: Grade G. SCP 23 £32,076 to SCP 28 £36,648
 
Hours: 36 Hours per Week 
 
Working Pattern: Full Time, but flexible arrangements may be considered
 
Base Location: Greater Manchester Pension Fund, Guardsman Tony Downes House, 5 Manchester Road, Droylsden, M43 6SF 
 
Closing Date: Sunday 12th May 2024 
 
Assessment Date: Interviews week Commencing 3rd June 2024 
 
About GMPF
 
Greater Manchester Pension Fund (GMPF) is a regional pension fund that administers the Local Government Pension Scheme (LGPS). It is run by Tameside MBC and is based in Droylsden.
 
GMPF is one of the largest pension funds in the country and is the largest LGPS fund in the UK. We have over 414,000 members, over 600 employers and last year paid out over £880 million in benefits. 150 employees currently work within the Administration section of the Fund.
 
Benefits of working at GMPF
 
GMPF is a great place to work, and we have lots to offer our employees:
 
Most roles are currently hybrid working with the option to work from home or in the office, though you may be asked to come into the office on certain days.
Modern open plan offices in Droylsden with on-site parking, excellent public transport links and close to the M60.
We offer flexible working for most posts.
Automatic enrolment into the LGPS with generous benefits and life cover.
Annual leave entitlement starts at 26 days plus bank holidays and ‘flexi time’.
On-going training & development with career progression opportunities.
Employee rewards & benefits scheme which includes discounts on gym memberships, cycle to work scheme, and health & wellbeing offers.
 
The role
 
We are looking for an experienced and enthusiastic manager to join a brand-new team in our Communications section: The Customer Experience team. This is a great opportunity for anyone who has experience in the communications sector to join a team who are passionate about delivering a high level of service to pension fund members and other stakeholders.
 
As a Team Manager, you will be able to demonstrate your ability to plan effectively and support your Section Manager in delivering business objectives and driving initiatives. You will be responsible for developing customer journeys and helping to ensure that our members have a positive experience when interacting with us. You will be responsible for producing communications materials for stakeholders, including content on the GMPF website and any promotional material, newsletters, and other literature. You will also be required to line manage the Front of House team and Customer Experience team colleagues, providing direction, support, and guidance. 
 
The application process
 
Please visit our website careers page for guidance on how to complete the application form for this role https://www.gmpf.org.uk/about/careers-and-current-vacancies
 
The application process will involve both an interview and a task. More details about this will be provided if your application is successful.
 
For more information about GMPF in general please see our website at www.gmpf.org.uk
 
For an informal discussion about the role, please contact Ellis Gill, Communications & Engagement Section Manager, on 0161 301 7252.
 
This role is employed by Tameside Council.
 
Click here to download the dscvr mobile app today to discover what Tameside has to offer. 
 
Reference Number: DPT32

Communications Team Manager (Customer Experience)
Location: Greater Manchester Pension Fund
Salary From: £32,076
Posted: 16/04/2024
Closing date: 12/05/2024
Closing time: 23:59