Contract Type: Permanent

 

Salary: Grade C. SCP £11,750 to SCP £11,946 (Actual Salary)

 

Hours: 18 Hours per Week 

 

Work Pattern: 9.00am – 1.00pm Monday, 9.00am – 12.30pm Tuesday - Friday

 

Base Location: Tameside One, Market Place, Ashton-under-Lyne, OL6 6BH

 

Closing Date: Thursday 4th April 2024

 

Assessment Date: To be arranged

 

 

The Council is committed to providing a high quality service to its customers and aims to satisfy enquiries at first point of contact.

 

This is an exciting opportunity for a committed, well-motivated individual to join our Call Centre Team to deliver a high quality service and support the Council’s vision. We are recruiting to a part time role to work set hours, no flexi time is available.

 

You will work as part of a friendly team in a lively environment with a wide range of customer enquiries. 

 

 

The ideal candidate will be enthusiastic with a good telephone manner, excellent oral and written English skills, good IT knowledge with an ability to communicate effectively, and able to respond and adapt to the needs of all customers. A commitment to providing excellent customer service is essential. 

 

Good interpersonal skills are required and ability to use initiative.

 

 

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.

 

We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset.  Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do.  We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage.  Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do. 

 

Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.

 

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English.

 

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

 

For further information, please contact Joanne Davies on 0161 342 2849, Joanne.davies@tameside.gov.uk

 

Our rewards and benefits package can be viewed here

 

Click here to download the dscvr mobile app today to discover what Tameside has to offer. 

 

We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please click here for more information on our guaranteed assessment scheme.

 

Job Description and Person Specification.doc